Delivering Mon-Fri and some Saturdays - pick up welcome from keysborough. Click HERE for more info.

Helium Balloons T&C

Please read carefully as failure to understand our delivery process will result in lost items or your paying redelivery fee. By placing an order you agree to the following and accept all liabilities.

1) Yourself or the receiver must be home to receive delivery OR we can do safe drop ONLY IF you have a house with front porch - any gate must be left unlocked for courier access. Please provide any special delivery instruction on checkout.

2) Please leave the RECEIVER's mobile number on checkout. We only send SMS notification if the item has been left unattended at the address. If you supplied your number instead, it is your responsibility to inform the receiver of the delivery once you receive the SMS, so they can collect the item ASAP and avoid theft or damage.

3) Delivery to APARTMENT, SECURED PROPERTY and ALL SAFE DROP - you must read and understand the risks below.

If the courier is unable to gain access to the property due to various reasons (e.g. you're not home, intercom not working, you don't pick up the phone, no reception in the building, no bell outside the gate, and other unspecified reasons), then your items will either be left outside (if you ordered a gift box) or returned to their depot (if you ordered helium balloons which come in a large bag).

Our liability finishes at drop off - a photo will be taken when the item is left unattended. Any theft or damage that occurs post delivery will NOT be on us, with the exception being if you purchased balloon insurance then we will replace the item.

Should you have any concerns, please make sure someone is home to accept delivery or send to an alternative address - thank you.

4) Should your order is returned to the depot, charges will apply for a second delivery attempt. Remake fee will also apply if you would like a new one made as balloons have limited life time. Alternatively, you are welcome to collect the item from the warehouse of which the location will be given to you. Refund will not be given on failed delivery.

5) For HOSPITAL delivery, you have the responsibility to make sure that the patient is still in the ward on the day of delivery. Or else, the hospital will reject the delivery and the balloons will be returned to the depot. We are unable to divert delivery once it has been booked with the courier.

6) Should there be any problems with your order, we must be notified on the day of delivery. Any balloon insurance claim or request to replace damaged balloon will only be considered if you email us on the day you receive the item. Anything can happen to the balloon the following days that is not our fault.

7) You understand that it is possible for delivery to happen outside of given time windows, or for courier delivery to occur the following day due to reasons we cannot control. Things like road closure, traffic or accidents may cause delay. For this reason we recommend ordering the day before. Refund will not be given on late delivery.

8) All refund request will be looked at on a case by case basis and the above points mentioned this T&C will be considered. Since balloons have limited lifespan and cannot be resold, we are unable to accept return on change of minds or other reasons. Personalised items also cannot be returned as a general purchase policy.

Any refund if approved will incur 10% admin fee plus the cost of material that has been used. Strictly no refund or changes within 24 hours of delivery date.

Please ask questions BEFORE you place an order.