Helium Balloons T&C
No refund or credits will be given to all bookings made after March 16th due to event cancellation citing pandemic. Earlier bookings will be given credits.
*** Please read ***
Despite our efforts in QC, sometimes we get faulty balloons from our supplier (especially bubble and number balloons) and the problem only becomes apparent 5-8 hours post inflation. If you believe you have received faulty balloons, please contact us within the same day of delivery, providing photo evidence. You will also need to send the balloon back to us for inspection - without this, we are unable to give a refund. 100% refund on the item amount will be given on balloons that are deemed faulty.
Please note that once balloons have been handed to you, it is your responsibility to look after them. Yes they WILL pop if they come in contact with sharp objects in your car or rough surface such as brick wall. We will not provide a refund should your balloons pop while they're in your possession.
We will NOT provide a refund if:
- Your balloons pop due to coming in contact with rough brick wall or sharp tree branches while you're leaving our premises after picking up your order.
- Your balloons get blown away by the wind, on the way to your car after picking up your order.
- Your balloons pop while inside your vehicle due to sharp objects or extreme high temperature in your car e.g. if they're left inside the car in a hot day.
- You have sent someone to pick up your balloons, and the balloons pop while in their possession for whatever reasons.
- Your balloons are too big to fit in your car and you're unable to transport them.
- Your balloons pop for whatever reasons after we drop them off at your premise or a venue, such as your children pop the balloons, your guests' sharp jewellery pops the balloon, balloons being left outside in a hot day, other restaurant patrons pop your balloons while they're left unattended at a venue.
- Generally when they pop while they're in your possession, please note that that it will not be our responsibility. We have done our duty to guarantee that we deliver non-faulty balloons.
We will provide a refund if:
- Your balloons pop in our vehicle during transport
- Your balloons pop outside of your premise before they're handed to you during a delivery. For example if they bump against rough brick wall, tree branches or pavement at your premise.
- We deliver the wrong balloon colour or text
- You find your balloons in a deflated state while you're inside our premise to pick up.
For more information please see below.
- Refund will only be given if we made mistakes such as delivering the wrong colour balloons or personalisation text, or accidentally popping your balloons during transport. We are unable to provide a refund for any other reason.
- We inflate your helium balloons first thing the morning, at least a couple of hours before scheduled pick-up or delivery time. Should there be any faults (e.g. pinhole, etc), we will know before the balloons are handed to you. Once the balloons are in your hands we will not be responsible should they pop for whatever reason.
- Only order helium balloons to be delivered on the day of the event. We can only guarantee 12 hour float time, beyond this, helium is very much so affected by temperature. Even though we hi-float all of our balloons which should extend float time up to a few days, this is not a guarantee.
- Jumbo latex balloons with or without text, jumbo confetti balloons, gender-reveal balloons - approximately 70cm
- Bubble balloon - 50cm
- Orbs - 40cm
Personalised latex balloon
- After about 8 hours of float time, the text on your jumbo balloon will start to look wrinkly and this is expected, due to the balloon slowly losing helium over time. In colder temperature, this may happen quicker because helium gas contracts. We hi-float all of our balloons to reduce shrinkage however this is unavoidable.
Gender reveal balloon
- We cannot use hi float on gender-reveal balloon so you may notice text will appear wrinkly quicker. This is expected and not a fault.
- Bubble balloon has the longest float time - they generally last up to 5-7 days in a normal temperature, with no or minimum wrinkles on the text.
- We cannot stress enough that bubble balloons are very sensitive to temperature change. If you have air conditioning in the car while transporting them, you may find that wrinkles will appear on the text. On the other hand, if you have heating on, there is a risk of them popping due helium gas expanding and the balloon's inability to stretch (unlike the latex variety). It is your duty of care to keep them in a reasonable room temperature.
- It is not our responsibility if your bubble balloon pops while they're in your hands.
Picking up your balloons
- Please make sure there isn't anything sharp in the car that may pop your balloon. Always carry your balloons inside the bag while taking it out of the car especially in a windy day as the string may snap. Take the balloons out of the bag as soon as you get to the destination.
- During summer period or warmer temperature, it is crucial not to leave your balloons in side the car for an extended period of time as the helium gas will expand and may cause your balloons to pop. The same rule applies about leaving your balloons outside in the open air.
- When picking up your balloons, please ensure your car opening is big enough to fit the balloons inside. Once the balloons are made, we cannot reduce its size and it is not our responsibility if they don't fit in your car - no refund will be given.
- In the rare occasion where your balloons pop during transport while still in our hands, we can only offer a refund and not a replacement.
- Once your balloons have been dropped off to a safe location, we will take a photo as an evidence. Beyond this point, they are no longer our responsibility in case anything happens to them.
- When no one at the location is present to receive delivery at the scheduled time, we will try to contact you once. If we can't get through to you, your balloons will be left unattended outside the premises and they will no longer be our responsibility.
- Pricing may change at any time due to helium price fluctuation from our supplier. To lock in current price, we would suggest to place an order early.
- Should there be any pricing error on our website, we are not obliged to honour this.