How to Order Helium Balloons
Do you deliver to my location?
Please check if your postcode is listed here.
In order to meet delivery deadlines, we currently only deliver to inner South East suburbs within 20km from Cheltenham, with $50 minimum order for inner suburbs and $150 minimum for suburbs further away from us (such as Kew, Doncaster and Frankston).
What can be ordered online?
All helium balloons and mini balloon garland can be ordered online. Balloon installations are a bespoke service and will need to be ordered via email.
How do I place an order?
All orders must be placed online as we don't have the facility to take walk-in or phone orders.
How much notice do you need?
We only need one day notice for most balloons assuming we have them in stock, but longer notice (e.g. a week in advance) is always appreciated just to make sure we have your balloons and stock and enough time to prepare your order. If you order the day before and we don't have the balloons in stock, your order will be cancelled and refunded.
Do you do same-day delivery?
Unfortunately not. We're out for deliveries during the day so we are unable to take new orders for the day.
My preferred date is disabled on checkout!
If you can't select or particular date (i.e. that date is disabled), that means we're either closed or booked out, so there are no deliveries available on that date.
How do order for pick up instead of delivery?
We have a dedicated time window for pickups which is strictly between 9-10AM. We will be out for deliveries after this time, leaving the warehouse unattended. To order for pick up, please contact us and we will provide instructions to check out.
Can I have my balloons delivered at a certain time or early in the morning?
Your balloons will arrive within the allocated time slot as our driver is making the round. We only have one delivery stream and we normally do inner suburbs first then outter suburbs last, but this depends on our schedule on the day.
Priority delivery between 10-11AM can be arranged if your order total is $150 or more. We only have limited spots for this so if you require a morning delivery, please check with us before you place an order.
Alternatively you're welcome to pick up from our Cheltenham workshop between 9-10AM.