Refund Policy

All faulty or incorrect items sent to you will be replaced at no cost.

We guarantee you will be happy with your purchase! However, if you have a change of mind or not satisfied with your order, you have up to 10 days from purchase date to apply for a refund. Send us an email with a quick summary of your concerns, and we will respond as soon as possible generally within the same business day.

To be eligible for a refund, your item must be unused and in the same packaging in which you received it with all seals intact.

You will be responsible for paying for your return shipping costs. Shipping costs are non-refundable. If you are sending back items over $70, you should consider using a trackable shipping service.

Once your return is approved, the fund will be credited into your original method of payment. It may take a few days of processing time before you receive the refund.

If you have any other questions please drop us an email at hello@prettypartypacks.com.au